Returns

Our Return policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To complete your return, we require a receipt or proof of purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We do not accept returns for change of mind, however some items can be accepted, so please contact the store to check first.

Wetsuits returned to us covered under warranty for assessment are repaired, replaced or credited at the discretion of the manufacturer.

If items are faulty under the consumer guarantees act they must be first returned to us with a proof of purchase and then before a credit or replacement can be issued, we must send the faulty item to the manufacturer for inspection and assessment.

Refunds (if applicable)

Once your return is received, inspected and assessed, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
If you need to exchange it for the same item, send us an email at free.ride@xtra.co.nz to check if exchange is possible. If the same item is not available we can offer store credit to the items value only.

Shipping
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance.

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