Return and Exchange Policy

Our Return policy lasts 28 days.

If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To complete your return, we require a receipt or proof of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We do not accept returns for change of mind on the following: Swimwear, Sunglasses and Surfboards. However there may be some exceptions, so please contact the store to check. 

Wetsuits returned to us covered under warranty for assessment are repaired, replaced or credited at the discretion of the manufacturer.

If items are faulty under the consumer guarantees act they must be first returned to us with a proof of purchase and then before a credit or replacement can be issued, we must send the faulty item to the manufacturer for inspection and assessment.

Refunds (if applicable)

Once your return is received, inspected and assessed, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. A credit will be issued. 

Exchanges (if applicable)
If you need to exchange sizes or products, send us an email at to check if this is possible and or in stock. You will be responsible for the return costs but when exchanging for a new size or new item we will pay for your return shipping on the replacement item.

Shipping costs are non-refundable. If you are returning a product for a refund, the cost of shipping will not be refunded. If you are shipping an item back to store over $75, you should consider using a traceable shipping service as refunds and returns will not be completed with out the products being received and assessed. 


Before returning anything back to store, please email to inform staff of return or exchange. 

Return Address: 

Freeride Surf Skate Store | 5 Vitasovich Ave, Henderson, Auckland. 0612 |

Please include your order number for easy handling and processing, otherwise this may cause delays.