Return and Exchange Policy

We want you to love your gear—but if something’s not quite right, we’ve made it easy to return or exchange your order.

🕒 Return Period

Our return policy lasts 28 days from the date of purchase. If 28 days have passed, unfortunately we can’t offer a refund or exchange.

To be eligible:

  • Items must be unused, in their original condition, and returned with the original packaging.

  • Proof of purchase (receipt or order confirmation) is required.

🚫 Items Not Eligible for Return

For hygiene and custom reasons, we do not accept returns for Swimwear, Sunglasses, and Surfboards. Sale items are non-refundable but may be eligible for store credit.

🧥 Wetsuit Warranty Returns

If you’re returning a wetsuit under manufacturer warranty, it will be repaired, replaced, or credited at the manufacturer’s discretion.

For faulty items covered by the Consumer Guarantees Act, the product must be:

  • Returned to us with proof of purchase

  • Inspected by the manufacturer before a credit or replacement is issued

💸 Refunds

Once your return is received and assessed, we’ll email you to confirm:

  • That your item has been received

  • Whether your refund has been approved or rejected

Refunds are issued only for full-priced items. Sale items are eligible for store credit only.

🔁 Exchanges

Want to swap for a different size or item?

  1. Email us first at info@freeridesurfskate.co.nz to confirm stock availability.

  2. You’re responsible for shipping the item back to us.

  3. We’ll cover the shipping cost of your replacement item once the exchange is approved.

📦 Shipping & Return Instructions

  • Shipping costs are non-refundable on change-of-mind returns.

  • If your return is valued over $75, we strongly recommend using a trackable shipping service.

  • Returns are not processed until the item has been received and inspected.

📬 How to Return

Before sending anything back:

  1. Email us at info@freeridesurfskate.co.nz with your order number and reason for return.

  2. Include a completed Return/Exchange Form in your package. (use the form provided in your original parcel)

  3. Send your return to:

Freeride Surf and Skate Shop
The Boundary Centre
5 Vitasovich Ave
Henderson, Auckland 0612
New Zealand